Privacy Policy

Introduction

Dentelle Claim Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard patient information provided to us by dental practices.

Information We Receive

Dental/medical practices provide us with patient details for the sole purpose of outsourcing their practice administration to us. This information includes, but is not limited to:

• Patient contact information (name, phone number, email address)
• Medical aid membership details
• Treatment and billing information
• Account and payment history

How We Use Your Information

We use the patient information provided to us for the following purposes:

• Medical Aid Claims: To contact you and follow up on medical aid claims on behalf of the practice
• Payment Reminders: To send reminder messages for outstanding payments via different channels, including but not limited to WhatsApp, SMS, and email
• Practice Administration: To manage and process administrative tasks related to your dental care and billing
• Communication: To communicate with you regarding your account, appointments, and treatment-related matters

Third-Party Sharing

We do not share your personal information with any other third parties. Your details are kept confidential and are only used for the purposes outlined above.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal and contractual obligations)
• Object to the processing of your information

To exercise these rights, please contact us using the contact information provided on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through the contact form on our website or using the contact details provided.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.