Your practice and medical aids. We connect both.
Dentelle is a highly efficient proxy between your practice and medical aids—and patients. We process claims, follow up, and get you paid so you can focus on your practice.
Why Dentelle?
Millions of rands are written off every year because of poor claims processing. We’ve helped almost R2 billion reach our clients’ bank accounts, with 26 years in this specialised industry.
We charge commission only on claims successfully processed—not on your turnover.
Who we help
Whether you’re a doctor, dentist, physiotherapist, dental lab or another discipline, we handle debtors and medical-aid claims on behalf of your practice anywhere in South Africa.
Use Dentelle as your full-time off-site processing proxy, or employ a qualified person to do it in-house. Untrained staff with multiple duties often lead to lost revenue—we’re here to change that.
What we do
We take over claims processing and follow-up with medical aids and patients so you can focus on your practice.
Upon joining
We update your contact details with medical schemes so remittances reach you directly. We also assist new practices with bank details registration.
Data capture
We capture patient data, transaction codes, ICD10 codes, referring doctor and related details so claims are complete and accurate.
Verification
We verify that patient and claim data is correct before submission, reducing rejections and delays.
Submission
Claims are submitted electronically (EDI) to medical schemes so you get paid as fast as possible.
Follow-up
We send statements to patients, SMS with e-statement links, phone medical aids from 30 days, and use ITC letters for persistent non-payers.
Reports
Transaction and payment data is available in real time in the client area. Some practices receive monthly reports for reconciliation.
Get paid
Payments from patients and medical aids go directly into your practice bank account—not via Dentelle.
No costly software, hardware or extra staff. Supply patient details and your invoice by email or fax, and we’ll handle the rest.
Client area
When you sign in, you get access to our client platform. Here’s what you can do.
Real-time reporting
View turnover, payments and transactions anytime. Filter by date range and export data for reconciliation.
Patient & account search
Search by cell, ID or name. View contact details, amounts due and last update at a glance.
Outstanding accounts
See ageing—current, 30/60/90 days, overdue—and manage follow-up for patient liability.
Transactions & invoices
Browse transactions, invoices and day totals. Switch between payments and ITC views.
Ready to get started?
Join practices across South Africa already using Dentelle Claim Solutions.